What is a retail
energy provider? |
|
With
electric competition, Retail Electric Providers
(REPs) sell electricity to you and provide
functions such as customer service and billing.
REPs compete for your business by offering lower
prices, renewable energy options, added customer
service benefits or other incentives.
Who Do I call for
repairs and emergencies?
|
| You
will continue to call TXU; the Public Utilities
Commission has dominion over the electric grid and
TXU is paid very well to insure that electric
power is provided at all times. In the case of an
outage, TXU’s subsidiary, ONCORE will insure
quick restoration to any power outage.
What
is an affiliate REP?
|
|
An
Affiliate REP is a company associated with the
local wires company.
What is a
competitive REP?
|
|
These
REPs compete for your business by offering lower
prices, renewable energy options, added customer
service benefits or other incentives.
What if my REP
goes out of business?
|
|
If
your REP goes out of business, your service will
automatically be transferred to the Provider of
Last Resort (POLR), which serves as a back-up REP
in your area.
Can TCE guarantee
that I will be billed in a timely and accurate
manner?
|
| TCE
guarantees in each contact that cutover will occur
within 30 days and that your first bill will
arrive on time, within 60 days.
How
do I know that there will be no hidden charges
added to my bill?
|
| TCE
is committed to a "straight forward
approach" when it comes to their customers.
TCE's contracts hold no hidden costs. Each
contract is consistent and concise. |
